Service Dispatcher - EXP - CARRJP00003064 - Baltimore, MD - 1st shift

Wilson • Baltimore MD, MD

7d • Onsite

About The Position

This is an onsite role where the Service Dispatcher is responsible for scheduling and dispatching technician daily work orders for repairs. This includes ensuring the scope of work and time requirements are well communicated. The role involves managing the prioritization of repairs while optimizing technician-assigned routes to align with job requirements. The Service Dispatcher will partner with the Service Manager & Account Management Processor to prepare bi-weekly technician schedules and proactively distribute work orders for jobs daily. Adherence to scheduling guidelines and work order priority is crucial for managing the schedule. The position also assists with the management and recording of non-productive technician time. The Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs. Furthermore, the Service Coordinator must proactively identify actions, perform offline tasks assigned in DMBs, and escalate any blockers to ensure consistent improvement in KPI performance and field operations in general. The Service Coordinator is also responsible for ensuring S&O guidelines & best practices are followed.

Requirements

• Experience with scheduling and dispatching
• Ability to manage prioritization of repairs
• Skills in optimizing technician routes
• Proficiency in communicating scope of work and time requirements
• Experience in partnering with management for scheduling
• Ability to adhere to scheduling guidelines and work order priority
• Experience in managing and recording non-productive technician time
• Familiarity with KPI discussions and improvement actions
• Ability to perform offline tasks and escalate blockers
• Knowledge of S&O guidelines and best practices

Responsibilities

• Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
• Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements
• Partner with Service Manager & Account Management Processor to prepare bi-weekly technician schedule
• Proactively distribute work orders for jobs daily
• Adhere to scheduling guidelines and work order priority to manage schedule
• Assist with the management and recording of non-productive technician time
• Join DMB meetings daily and be prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs
• Proactively identify actions, perform offline tasks assigned in DMBs, and escalate any blockers to ensure consistent improvement in KPI performance and field operations in general
• Ensure S&O guidelines & best practices are followed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed