Service Dispatch Coordinator�

Egan Company•Champlin, MN

21h•Onsite

About The Position

Egan Company is seeking candidates for a Service Dispatch Coordinator position located in Champlin, MN to join our team! The Service Dispatch Coordinator position is responsible for taking incoming phone calls, responding to emails from customers, making outbound calls for scheduling appointments, and managing the daily schedule for Service Field Technicians. The required hours for this position are 7am-4pm with occasional after-hours support.

Requirements

High school diploma or equivalent required
Desire to learn and continually improve.
Excellent interpersonal communication and organizational skills.
Ability to communicate with all levels of employees and customers.
Excellent organizational skills.
Ability to work independently with minimal supervision.
Proficient typing and computer skills.
Team player mindset - willing to assist others as needed.

Nice To Haves

Some industry experience is preferred, but not required, such as low voltage, electrical, HVAC or plumbing.
Some construction industry experience is preferred, but not required, such as limited energy, electrical, HVAC or plumbing.
Ability to work in a fast-paced environment.
Ability to adapt quickly/be flexible in an ever changing environment.
Ability to proactively problem solve.

Responsibilities

Answer inbound calls with enthusiasm.
Route calls to the appropriate business groups.
Gather detailed information from customers regarding service needs.
Make outbound phone calls to schedule and confirm Service Calls and Preventive Maintenance.
Reply to and send emails in a timely fashion.
Ability to work with urgency in a fast-paced ever-changing environment, attention to detail, and a vigilant eye on how to grow the business.
Promote Egan’s services.
Manage open service calls for a team of technicians to ensure that work is completed in a timely manner.
Maintain technician schedules using current scheduling software.
Utilize software platforms to track and record the progress of service calls for the team.
Review call summary reports and distribute based on follow up needed.
Work closely with Technicians, Account Managers, Inside Sales and Labor Managers on day-to-day bases.
Maintain relationships with subcontractors and internal business groups.
Back up other team members when they are out of the office.
Verify customer information within our ERP system for accuracy.
Ability to take the On-Call Phone on a rotating schedule.
Assist in the completion of special projects and other duties as requested.
Maintain professionalism, positive working relations, and open communications with Egan employees and customers.
The required hours for this position are 7am-4pm with occasional after-hours support.
Other duties as assigned.