Service Director - Honda of Stevens Creek

Sonic Automotive • San Jose, CA

4d • $180,000 - $300,000 • Onsite

About The Position

The Service Director is responsible for leading and growing the fixed-operations business across one or more Sonic Automotive dealerships. This role oversees Service, Parts and Service Scheduling functions to maximize revenue, profitability, and customer satisfaction while ensuring compliance with OEM and Sonic standards. The role requires hands-on leadership, strong financial and operational acumen, and a customer-first mindset.

Requirements

• 7+ years progressive fixed-operations experience in automotive dealerships, including 3+ years in a leadership role
• Demonstrated success managing Service and Parts P&L, meeting revenue, gross profit, productivity, and cost-control targets.
• Strong operational knowledge of shop processes, flat-rate labor, RO management, warranty/OEM repair procedures, and parts inventory optimization.
• Proven ability to drive CSI improvement, service lane throughput, retention, and technician/advisor performance through coaching and KPI-driven management.
• Experience hiring, developing, and retaining technicians and advisors; strong coaching, succession planning, and team-building skills.
• Proficient with dealership DMS/ERP systems, service scheduling tools, CRM, and Microsoft Office; comfortable analyzing data to make operational decisions.
• Excellent communication, vendor and OEM relationship management, problem-solving skills, and commitment to Sonic Automotive brand standards and customer-focused service.
• Valid driver’s license with an acceptable driving record.
• Must be legally authorized to work in the United States.
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening.

Responsibilities

• Develops and coaches service managers, advisors, and technicians.
• Implements operational best practices and KPIs.
• Manages vendor and warranty relationships.
• Controls costs and parts inventory.
• Drives continuous improvement in CSI, throughput, and retention.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off
• Paid parental leave
• Ongoing training and professional development to support career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed