Service Director Rockwall Ford

Group 1 Automotive, Inc.•Rockwall, TX

1d•$300,000 - $400,000•Onsite

About The Position

Rockwall Ford, one of the largest and highest-volume Ford dealerships in the DFW metroplex, is seeking a proven Service Director to lead our fixed operations at the highest level. This role is designed for a top-performing leader with a track record of delivering exceptional results in high-volume Ford environments. The ideal candidate brings deep expertise in Ford operations, commercial fleet service, and modern service technologies, along with the ability to drive profitability, efficiency, and customer satisfaction at scale.

Requirements

3+ years Service Director or Fixed Ops leadership experience in a high-volume dealership
Ford dealership experience REQUIRED
Strong experience with Ford Pro / Commercial Fleet operations
Strong experience with CDK (DMS)
Strong experience with Xtime platform
Proven track record of delivering top-tier financial and operational results
Extensive experience managing large, high-performing teams
Deep understanding of fixed ops KPIs, technician productivity, and service profitability
Strong leadership presence with a results-driven mindset

Responsibilities

Lead all aspects of the service department, including retail, warranty, and internal operations
Drive high-volume performance, maximizing RO count, labor hours, and effective labor rate
Build and expand Commercial Fleet Service operations, including Ford Pro initiatives
Develop and maintain strong relationships with fleet and commercial clients
Oversee full utilization of CDK, Xtime, and Ford systems to drive efficiency and accountability
Own and manage departmental P&L, budgeting, and forecasting
Deliver top-tier financial performance across customer pay, warranty, and fleet business
Ensure exceptional customer experience (CSI) and retention
Recruit, develop, and retain high-performing service teams (advisors, techs, managers)
Establish a culture of accountability, urgency, and results-driven performance

Benefits

$300,000 – $400,000+ annual earnings potential
Performance-based compensation tied to departmental results
Full benefits package (health, dental, vision, 401k, etc.)
Opportunity to lead one of the top-performing Ford service operations in Texas
Health, Dental, Vision, Life, and Disability insurance
401(k) plan with company match
Paid Time-Off
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment with job training, provided equipment, and advancement opportunities
Market-leading pay based on experience plus bonuses
Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
Pinnacle Awards Program