Service Director

Vanguard Landing•Virginia Beach, VA

1d•Onsite

About The Position

At Vanguard Landing, we are building more than a residential community—we are creating a place where adults with intellectual and developmental disabilities can live full, meaningful lives with dignity, purpose, and connection. We are seeking a Service Director to lead our residential services with excellence, compassion, and accountability. This role is responsible for overseeing daily service delivery, supervising Direct Support Professionals, and ensuring that each resident receives high-quality, individualized support in alignment with their goals and regulatory standards. The ideal candidate is a strong, steady leader who brings both heart and structure to their work—someone who can coach teams, maintain high expectations, and foster a positive, respectful culture. This individual will play a key role in shaping the daily experience of our residents and supporting a team committed to providing care that is safe, consistent, and truly person-centered. This is an opportunity to be part of a mission-driven organization at a pivotal moment of growth—helping to set the standard for what exceptional care and community can look like.

Requirements

Experience supervising or leading services for individuals with disabilities (required)
Associate’s degree or higher (Bachelor’s or Master’s preferred)
Strong leadership, communication, and problem-solving skills
Ability to manage teams, schedules, and high-responsibility environments
Must meet all background, health, and regulatory requirements
A strong, steady leader who leads with professionalism, respect, and accountability
Can balance compassion with high expectations
Thrives in a fast-paced, mission-driven environment
Is committed to building a culture of excellence and teamwork

Responsibilities

Supervise, coach, and support DSP staff to maintain a positive, professional team culture
Lead staff communication, meetings, and performance management
Assist with hiring, onboarding, and training of team members
Ensure consistent, high-quality implementation of Individual Support Plans (ISPs)
Monitor documentation, medication management practices, and daily service delivery
Support behavior plans and resident engagement to enhance quality of life
Create and manage staff schedules to ensure proper coverage and continuity of care
Coordinate staffing adjustments, call-outs, and overtime as needed
Support both residential and day programming alignment
Ensure services meet DBHDS regulations and agency standards
Monitor staff training compliance and documentation accuracy
Support inspections, safety checks, and overall program quality
Maintain clear communication with leadership, staff, families, and partners
Address concerns proactively and support a solutions-focused environment