Service Director - Land Rover New Rochelle

United Fidelity Bank • New Rochelle, NY

1d • Onsite

About The Position

The Service Director/Manager is the leader of the Service department within an AutoNation store. This role drives the performance of the Service Area by attracting, developing and retaining great talent and creating an exceptional service experience for our Customers. The Service Director/Manager is responsible for setting a clear vision and goals for the Service Department to achieve targeted performance, driving a highly efficient sales and production operation to get Customers in and out quickly while ensuring our “fix it right the first time” brand promise is upheld. This role also involves engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes, attracting, developing and retaining the very best talent for the store, and creating an exceptional customer experience to drive customer loyalty. Ensuring the Service area is retail-ready with proper displays, point-of-purchase information and visible competitive pricing for maintenance products, and managing the business in accordance with AutoNation and manufacturer requirements and processes are also key aspects of this position. Analyzing the business to determine shortfalls and developing action plans to improve performance, and driving the business through a high-level of involvement in the day-to-day operations are crucial for success.

Requirements

• High School diploma or equivalent
• Service and/or Parts Management experience
• Ability to set and achieve targeted goals
• Proven ability to attract, develop and retain great talent
• Strong financial and business acumen and the ability to drive revenue and profitability
• Demonstrated communication and interpersonal skills
• Organization and follow-up skills
• Experience and desire to work with technology
• Valid in-state driver’s license and have and maintain an acceptable, safe driving record

Responsibilities

• Setting a clear vision and goals for the Service Department to achieve targeted performance.
• Driving a highly efficient sales and production operation to get Customers in and out quickly while ensuring our “fix it right the first time” brand promise is upheld.
• Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes.
• Attracting, developing and retaining the very best talent for the store.
• Creating an exceptional customer experience to drive customer loyalty.
• Ensuring the Service area is retail-ready with proper displays, point-of-purchase information and visible competitive pricing for maintenance products.
• Managing the business in accordance with AutoNation and manufacturer requirements and processes.
• Analyzing the business to determine shortfalls and developing action plans to improve performance.
• Driving the business through a high-level of involvement in the day-to-day operations.

Benefits

• Competitive compensation
• 401k matching
• Health insurance
• Dental insurance
• Vision insurance
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide
• Participation in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED