Service Director

Group 1 Automotive, Inc.•Dallas, TX

4d•Onsite

About The Position

Group 1 Automotive is seeking experienced and results-driven Service Director to lead all fixed operations within the service department. This is a search for a proven leader who can drive performance, elevate customer satisfaction, and develop high-performing teams. The ideal candidate brings a strong track record of operational excellence, profitability, and leadership within a dealership environment.

Requirements

3+ years of experience in automotive service management (Service Manager, Fixed Ops Manager, or similar leadership role)
Proven leadership experience managing high-performing service teams in a dealership environment
Strong knowledge of dealership operations, including service, parts, and warranty processes
Experience using dealership management systems such as CDK Drive, Reynolds & Reynolds, or similar DMS platforms
Demonstrated ability to analyze financial reports, manage budgets, and drive departmental profitability
In-depth understanding of service KPIs, technician efficiency metrics, and customer satisfaction standards
Excellent communication, leadership, and conflict resolution skills
Ability to thrive in a fast-paced, high-volume dealership environment
Strong organizational and problem-solving abilities with attention to detail
High school diploma required

Nice To Haves

OEM certifications or manufacturer experience
Bachelor’s degree in Business or Automotive Management preferred

Responsibilities

Oversee all fixed operations within the service department, ensuring efficiency, profitability, and exceptional customer satisfaction
Lead and develop service advisors, technicians, and support staff through coaching, training, and performance management
Establish and enforce service processes aligned with dealership standards and OEM requirements
Monitor and improve key performance indicators (KPIs) such as labor sales, gross profit, technician productivity, and customer retention
Utilize dealership management systems (e.g., CDK Drive, Reynolds & Reynolds) to manage workflows, reporting, and operational performance
Ensure accurate repair order documentation, billing, and warranty compliance
Manage departmental budgets, control expenses, and drive revenue growth through effective forecasting and planning
Collaborate with Parts, Sales, and Finance departments to optimize overall dealership performance
Handle escalated customer concerns and maintain high levels of CSI (Customer Satisfaction Index) scores
Ensure compliance with safety regulations, environmental standards, and manufacturer guidelines
Analyze service metrics and implement process improvements to increase efficiency and profitability
Maintain strong relationships with OEM representatives and vendors