Ford & CDJR Service Director
About The Position
Veero Ford & Chrysler Dodge Jeep Ram is seeking an experienced, hands-on Service Manager to lead a busy, fast-growing service department representing both Ford and Stellantis brands. This role requires a strong operational mindset, disciplined process execution, and the ability to coach and motivate a diverse team of advisors, technicians, and support staff. This is an opportunity to help reshape and grow the service department of a dual-franchise Ford and Chrysler Dodge Jeep Ram dealership. The successful candidate will work directly with ownership and fixed operations leadership to build processes, develop technicians, improve customer retention, and create a high-performing service culture. The ideal candidate thrives on accountability, process improvement, customer satisfaction, and efficient shop flow. We are looking for a leader who embraces continuous improvement, team development, and operational excellence while creating an exceptional customer experience. If you want to run a tight operation, develop people, make a meaningful impact, and build a department the right way while enjoying small-town quality of life, this role is built for you. This position offers the opportunity to lead positive change, strengthen processes, improve performance, and help shape the future of a growing dealership group. For the right candidate, this is more than a management role—it's a chance to build something special and leave a lasting mark on a Ford and Chrysler Dodge Jeep Ram service operation committed to long-term success.
Requirements
- 3+ years of dealership service management or assistant service manager experience
- Strong understanding of Ford or Stellantis service operations preferred
- Proven experience improving shop performance and customer satisfaction
- Ability to lead with clarity, discipline, and calm under pressure
- Strong communication and conflict-resolution skills
- Solid grasp of KPIs, financial metrics, and workflow management
- Valid driver’s license and clean driving record
Responsibilities
- Manage daily service operations, workflow, and customer communication
- Coach advisors, technicians, and service staff to meet performance expectations
- Oversee dispatching, RO management, shop flow, and daily productivity
- Ensure consistent execution of processes and high customer satisfaction
- Track and improve key service KPIs technician efficiency, hours per RO, EFL, multipoint inspection completion, declined work follow-up, and warranty accuracy
- Maintain service retention and CSI goals
- Ensure quality control on all repairs and proper documentation
- Handle escalated customer concerns with urgency and professionalism
- Monitor CSI surveys and online reviews weekly
- Create a customer-first environment throughout the service lane
- Support dealer and fixed ops leadership with forecasting and reporting
- Manage department profitability, labor gross, and expense control
- Drive revenue through disciplined processes and strong service presentation
- Partner with Parts Manager on inventory availability, returns, and obsolescence control
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Paid training and continuous development
- Life insurance
- HSA availability
- Employee vehicle purchase discounts
- Career path opportunities as the group grows
- Relocation assistance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
