Service Director - Park Place Land Rover
About The Position
Park Place Dealerships, part of Asbury Automotive Group, is a Fortune 500 company and a leading franchised automotive retailer. We are transforming the dealership experience with innovative technologies and a strong focus on our team members, guests, and partners. Our culture, guided by our North Star, Compass, and DRIVE values, aims to be the most guest-centric automotive retailer. We foster a fun, supportive, and inclusive environment where team members can thrive. We have been recognized as a best place to work by Newsweek and US News & World Report. As an Automotive Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers. We are seeking energetic, people-focused individuals to help us redefine the car-buying experience. The primary responsibility is to oversee the service department and drive operational success, including managing technicians, service advisors, the service call center, lot attendants, detailers, and shuttle drivers.
Requirements
- Strong customer service skills are a must
- Must be able to manage a team, motivate and develop
- Experience with CDK or other automotive software required
- Strong technical aptitude is required
- Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop
- Must have 3+ years as an automotive Service Writer/Service Assistant Manager
- Previous automotive Service Management experience is required
- Must be able to manage in a fast paced work environment
- Must be able to pass pre-employment screens (background & drug test)
Responsibilities
- Manage employee schedules and pay plans
- Forecast goals and objectives for the department and strive to meet them
- Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
- Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
- Attend manager meetings and conduct service department meetings
- Prepare and administer an annual operating budget for the service department
- Maintain Asburys specified service customer pay gross profit growth
- Maintain technician proficiency as specified by Asbury standards
- Partner with technical schools to recruit technicians
- Partner with OEM and other third party vendors
- Handle and resolve customer complaints
- Motivate, train, develop and reward employees
- Communicate with customers about maintenance and service work needed effectively
- Continue to maintain Asbury's value, quality, and integrity
- Provide and maintain a safe work place and environment for employees and customers
- Other duties to be determined by management
Benefits
- Weekly pay
- Paid holidays & paid time off
- Paid training
- Stock Awards (select management and front-line team members eligible)
- Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
- Up to 12 weeks paid pregnancy leave (disability leave)
- Paid Parental Leave
- Health savings
- Flex spending accounts (tax-free)
- Short-term and Long-term disability plans
- Life Insurance (Whole Life and Term)
- 401k with company match
- Pet Insurance
- Digital career path tool to assist with career development
- Continuous training through Asbury's Internal Learning Management System
- Professional growth and development opportunities
- Technician Student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Opportunities to join our community service initiatives, which includes paid volunteer hours
- Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
