Service Director / Dining Room Manager
About The Position
The Service Director / Dining Room Manager is the senior front-of-house leader responsible for delivering a refined, welcoming, and highly personalized dining experience for the Members of Sewickley Heights Golf Club. This role sets the standard for service culture, professionalism, and hospitality across all dining outlets, while leading, training, and developing the service team. This position is highly visible, member-facing, and hands-on, requiring a polished hospitality professional who understands the traditions and expectations of a premier private club while embracing modern service standards.
Requirements
- Minimum 5 years of front-of-house management experience
- Strong leadership and communication skills
- Deep understanding of private club service standards
Nice To Haves
- Private club experience
- Wine or service education
- POS and club system experience
Responsibilities
- Serve as the primary front-of-house ambassador for SHGC dining operations
- Maintain a consistent presence on the dining room floor during peak periods
- Build relationships with Members, learning names and preferences
- Lead service recovery efforts promptly and professionally
- Actively solicit and respond to Member feedback
- Oversee daily à la carte dining and event operations as needed
- Manage reservations, pacing, and dining room flow
- Ensure dining spaces are staged and service-ready
- Enforce uniform and grooming standards
- Coordinate closely with the Executive Chef
- Recruit, onboard, and train service staff
- Lead pre-shift meetings and service briefings
- Develop and enforce service SOPs
- Mentor Captains and senior staff
- Schedule staff efficiently
- Oversee front-of-house execution for member events
- Collaborate on staffing and run-of-show execution
- Maintain consistent standards across all events
- Assist with labor management
- Monitor service supplies and equipment
- Maintain service logs and documentation
- Participate in planning and evaluations
Benefits
- Simple IRA
- Simple IRA Matching
- Dental Insurance
- Employee Discount
- Health Insurance
- Paid Time Off
- Vision Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
