Service Desk Technician- MSP - Charlotte, NC

Columbia Advisory Group • Charlotte, NC

5d • Onsite

About The Position

Direct hire, fully onsite role for a bilingual support desk technician who is fluent in English and Spanish with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision. Must currently reside in/near Charlotte, NC, be willing to work 100% onsite, and be able to pass a background check. No sponsorship/3rd parties.

Requirements

• Fluent in English and Spanish
• Associates or Bachelors degree in computer science or IT
• Two to five years of experience
• Strong technical and communication skills
• Entrepreneurial attitude
• Able to work independently with minimal supervision
• Currently reside in/near Charlotte, NC
• Willing to work 100% onsite
• Able to pass a background check
• Good personality - Able to interact with and support customers while maintaining a friendly attitude
• Highly organized
• Excellent time management skills
• Strong verbal and written communication skills
• Strong search engine and research capabilities
• Familiarity with network cabling
• Understanding TCP/IP Networking
• Willing to work overtime and be on call
• Reliable transportation as there is local travel required
• Able to work from home

Nice To Haves

• Microsoft Windows Server
• Microsoft Exchange
• Cisco IOS and/or ASA firewall
• Linux
• VMware
• SQL
• Certifications in the above technologies

Responsibilities

• Remote and on-site technical support for customers
• Troubleshooting a variety of desktop support issues
• Windows System Administration in a distributed environment - Desktop and Server
• Active Directory Administration
• Application Support and Administration
• Anti-virus administration and malware remediation
• Backup and recovery software
• Troubleshooting of hardware and OS issues
• Mobile device support
• Networking concepts and hardware
• Managing switches, routers, and firewalls
• Wireless networks
• Remote-access and site-to-site VPN

Benefits

• Health insurance
• Cell phone allowance
• Retirement plan
• Tremendous opportunity for professional development
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree