Service Desk Technician
General Dynamics Information Technology•Newington, CT
•Onsite
About The Position
GDIT is hiring a Service Desk Specialist to support continuous IT availability and provide rapid technical assistance to enterprise end-users. The role supports customer mission readiness by troubleshooting hardware, software, and network issues, managing service requests through structured ticketing workflows, and collaborating with end-users, system administrators, and tier-three technical teams. The position requires onsite work at the client site in Newington, Virginia, Monday through Friday during daytime hours.
Requirements
- At least 1 year of related IT service desk or help desk experience.
- Bachelor’s degree or a combination of relevant experience.
- DoD IAT-II certification, such as CompTIA Security+ CE or equivalent.
- Experience with Microsoft Active Directory, Microsoft Office Suite, ServiceNow and Remedy ticketing systems, CUCM, and fiber optic cable.
- Must currently possess a Top Secret/SCI security clearance.
- U.S. citizenship required.
- Must work onsite at the client site Monday through Friday during daytime hours.
Responsibilities
- Troubleshoot hardware, software, and network issues to minimize system downtime and maintain customer mission readiness.
- Collaborate with end-users, system administrators, and tier-three technical teams to diagnose, escalate, and resolve IT service requests.
- Use structured ticketing workflows and proactive problem-solving to support first-contact resolution and customer satisfaction.
- Manage incidents using ITSM ticketing platforms, Active Directory, remote access tools, and enterprise knowledge bases.
- Provide onsite first-line troubleshooting and remediation actions.
Benefits
- 401(k) with company match
- Comprehensive health and wellness packages
- Internal mobility support
- Professional growth opportunities, including paid education and certifications
- Paid vacation and holidays
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- Paid time off, including vacation, sick and personal time
- Paid parental leave
- Military leave
- Bereavement leave
- Jury duty leave
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
