Service Desk Technician 1A

Toyota Tsusho AmericaGeorgetown, KY
Onsite

About The Position

Performs technical or professional tasks in order to support the overarching goals of the department.

Requirements

  • High School diploma or GED
  • 1+ years experience of relevant work experience.

Nice To Haves

  • Bachelors degree is preferred

Responsibilities

  • Endpoint management.
  • Hardware and software troubleshooting for all managed devices (laptops, desktops, tablets, and mobile devices).
  • Software deployment.
  • Identify, research, and resolve technical problems.
  • Facilitate creation of new user accounts across Active Directory, and Microsoft 365.
  • Management of user accounts inside Active Directory and Microsoft 365.
  • Assist users with password resets and multi-factor authentication enrollment/support.
  • Manage incoming support requests via phone and e-mail.
  • Documentation of all interactions in Service Now ensuring clear documentation of symptoms, troubleshooting steps, and resolution.
  • Identify complex issues that require specialized intervention and escalate them to the proper IT support team.
  • After hours support on a rotating schedule resolving or escalating any business critical issues.
  • Identifying and escalating potential information security risks or critical vulnerabilities in the enterprise environment.

Benefits

  • Competitive Salary with Bonus Opportunities
  • Paid Time Off
  • Comprehensive Medical, Dental and Vision Benefits (Low Premiums!)
  • Flexible Spending and Health Savings Accounts
  • 14 Paid Company Holidays
  • 401(k) with Company Contribution
  • Educational Tuition Reimbursement
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