Service Desk Technician 1A

Toyota Tsusho America • Georgetown, KY

9h • Onsite

About The Position

Performs technical or professional tasks in order to support the overarching goals of the department.

Requirements

• High School diploma or GED
• 1+ years experience of relevant work experience.

Nice To Haves

• Bachelors degree is preferred

Responsibilities

• Endpoint management.
• Hardware and software troubleshooting for all managed devices (laptops, desktops, tablets, and mobile devices).
• Software deployment.
• Identify, research, and resolve technical problems.
• Facilitate creation of new user accounts across Active Directory, and Microsoft 365.
• Management of user accounts inside Active Directory and Microsoft 365.
• Assist users with password resets and multi-factor authentication enrollment/support.
• Manage incoming support requests via phone and e-mail.
• Documentation of all interactions in Service Now ensuring clear documentation of symptoms, troubleshooting steps, and resolution.
• Identify complex issues that require specialized intervention and escalate them to the proper IT support team.
• After hours support on a rotating schedule resolving or escalating any business critical issues.
• Identifying and escalating potential information security risks or critical vulnerabilities in the enterprise environment.

Benefits

• Competitive Salary with Bonus Opportunities
• Paid Time Off
• Comprehensive Medical, Dental and Vision Benefits (Low Premiums!)
• Flexible Spending and Health Savings Accounts
• 14 Paid Company Holidays
• 401(k) with Company Contribution
• Educational Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED