Service Desk Technician

First National Bank of America • East Lansing, MI

9h • Onsite

About The Position

First National Bank of America is seeking a customer-focused Service Desk Technician. This position requires above average attention to details, concern for the exact correctness of work, and strong commitment to tasks completed on time. The Service Desk Technician will respond to incoming support tickets and phone calls providing exceptional IT support to FNBA employees and other internal IT teams. First National Bank of America is looking for exceptional individuals with a "servant's heart" or a natural humility that recognizes the importance of prioritizing others' needs. The company celebrates and acknowledges efforts that exceed expectations, whether it's delivering added value to customers or supporting colleagues. First National Bank of America recognizes that the quality of its people is the foundation for its success and aims to attract exceptional individuals who value a challenging work environment that rewards contributions.

Requirements

• Familiarity taking work from a support queue and prioritizing different tasks
• Experience providing customer service with a strong focus on effective communication
• Effectively able to document work
• Proven ability to work cohesively in a team setting
• Ability to learn quickly and possess a strong drive for continuous learning

Responsibilities

• Provide Help Desk Support and Resolve problems to the end user's satisfaction
• Monitor/Respond promptly to requests received thru the IT Service Desk portal
• Troubleshoot help desk tickets
• Setup and configure workstations
• Assist in department projects

Benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees