Service Desk Technician

The Skyline Group of Companies•Guelph, ON

9d•Onsite

About The Position

We’re growing!! And looking for passionate, driven and energetic candidates to join our team for the position of Service Desk Technician located in our Head Office in Guelph, Ontario. As a Skyline Service Desk Technician, you would support all staff, including remote field staff, with their use of company IT equipment such as computers, printers, iPads and mobile phones, while maintaining focus on our shared goal of creating meaningful value and an exceptional experience for our customers, our people and our communities.

Requirements

Patience, patience, patience! And a sense of humour that goes a long way to make our internal customers feel more comfortable with technology.
A technical guru with knowledge of mainstream software and hardware products (e.g. MS Office, Windows, iPhones) and associated set-up and management.
Love for setting up typical desktop and laptop workstations and troubleshooting problems (we’re growing…so there’s lots of this).
Proficient in Internet related applications and web browsers.
Minimum 2 to 3 years post-secondary education or equivalent workplace experience.

Nice To Haves

You like to be recognized for the magic you do (trouble shooting technical problems).
Providing great customer service is something you thrive on.
You get a thrill from staying organized and details are your “thing”
Being part of a great team has been your dream.
You see the matrix (i.e. have good judgement and innovation)
Working for a growing company that supports environmental stewardship and social responsibilities is a must for you.
You want to work for a company that supports work-life balance and truly cares that you are 100% fulfilled in your life.

Responsibilities

Provide help desk technical support to users.
Organize group training or develop technical support documents, as necessary.
Troubleshoot issues occurring onsite at Skyline corporate offices and properties including such things as computer problems, phone problems, and mobile phone issues.
Maintain equipment at regional offices and remote locations.
Utilize a service desk ticketing system for managing issues received from users.
Maintain fleet of mobile devices in the field.
Maintain security of Resident Manager personal computers and email by resetting passwords as needed.
Develop and maintain inventory of all I.T. equipment deployed in corporate offices and in the field including make, model, serial number and purchase date.