Service Desk Technician

Canal Barge Company•Belle Chasse, LA

1d•Onsite

About The Position

Support all the technology used in modern business including remote, enterprise, and vessel systems. Support our cyber security posture, enterprise applications, and new technology projects across our company.

Requirements

Associate degree from an accredited college or equivalent to 2 years’ comparable work experience.
Role will be based in our Belle Chasse office with training to be held in Downtown New Orleans office for first few months. Work location to be fluid.
Be available to travel locally up to 50% of the time. Occasional overnight travel required (<10%).
Overtime at a rate of time and half after working 40 hours in a week.
Self-motivated individual with strong customer service and communication skills.
Ability to work in both stand-alone and team environments.
Ability to adapt, as well as to learn and retain knowledge through mentor-based on-the-job training and earned certifications.
Working knowledge of PC hardware, networking protocols, and mobile operating systems.
Familiarization with MS Applications, Windows operating systems, and MS Office Suites.
Experience with the troubleshooting and setting up of printers, cell phones, and network equipment.
Dexterous use of hand and power tools in close quarters and outdoors.
Ability to lift up to 50 pounds and climb ladders while wearing PPE.
Clean driving record with current, valid Driver’s license, reliable transportation, and ability to obtain a TWIC card.

Nice To Haves

Familiarity with Coaxial Connections and Soldering is preferred but not required.

Responsibilities

Provide world-class customer service for our vessel and shore staff.
Provide remote and hands-on technical support onboard vessels and in shore offices.
Diagnose computer and device problems to determine the root cause of malfunction.
Maintain onboard navigational equipment (AIS, GPS Compass) and Rose Point systems on vessels.
Maintain camera systems, printers, scanners, and multifunction devices onboard vessels and in offices.
Assist in providing network installation, maintenance, and administration on vessels and on shore.
Provide cellphone and cellular network device hardware and configuration support.
Install, test, and configure operating systems and authorized software as required.
Support our strong cyber security focus and implement our cyber response plan if required.
Document all SOP’s and support tasks performed in Help Desk systems and other internal tools.
Assist all IT teams in performing project specific and general duties as requested.
Receive, test, manage inventory, clean, maintain, and configure technology hardware for shore and vessels.
Liaise with vendors to manage contracts and equipment RMA/Warranties as needed.
Work scheduled “On-Call” afterhours rotation as assigned.
Travel to and board vessels frequently, following company policies, and safety procedures.
Support and/or perform other IT related duties and/or project tasks as assigned.
Provide general user training for basic company systems.
Maintain conduct in accordance with the Company’s Code of Conduct and Business Philosophy.