Service Desk Technician

TEKsystems•West Bend, WI

4d•$21 - $21•Hybrid

About The Position

Service Desk Technician – Grow Your IT Support Career Are you looking for a role where you can strengthen your technical skills, support a wide range of technologies, and be part of a collaborative IT team? This Service Desk Technician position offers hands‑on experience, daily problem‑solving, and the chance to make a real impact for end users. In this role, you’ll provide front‑line support for hardware, software, applications, and mobile devices. You’ll work directly with employees to resolve issues, deliver excellent customer service, and ensure technology runs smoothly across the organization. If you enjoy troubleshooting, learning new tools, and helping people, this is a great next step in your IT career.

Requirements

1–3 years of experience in a service desk, help desk, or technical support role.
Strong troubleshooting skills and familiarity with Windows 10, Office 365, and Active Directory.
Experience with enterprise ticketing systems (ServiceNow preferred).
Excellent communication skills and the ability to work well in a team environment.
Strong customer service mindset and the ability to explain technical concepts clearly.
Critical thinking skills and the ability to stay calm and professional under pressure.

Responsibilities

Serve as the first point of contact for technical support requests via phone, chat, and ticketing system.
Troubleshoot and resolve Level 1 issues involving Windows 10, Office 365, hardware, software, and user accounts.
Support mobile devices including iPhones, iPads, and Android devices.
Maintain service level agreements and ensure timely follow‑up with end users.
Communicate technical solutions clearly and professionally to non‑technical users.
Provide one‑on‑one training and guidance to help users navigate systems and tools.
Escalate complex issues to higher‑tier support when appropriate.
Document all work, findings, and resolutions in the ticketing system.