Service Desk Technician

TEKsystems • Louisville, KY

12d • $20 - $24 • Onsite

About The Position

We are seeking a Service Desk Technician to provide exceptional customer service and technical support to end users in a fast-paced enterprise environment. This role serves as the first point of contact for employees experiencing technical issues related to hardware, software, account access, and business applications.
The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a customer-focused approach to resolving technical concerns. Support will be provided through phone, email, and other communication channels.

Requirements

• Minimum of 2 years of help desk, service desk, technical support, or call center experience.
• Experience providing customer support over the phone.
• Basic troubleshooting skills related to hardware and software issues.
• Understanding of office productivity applications and general desktop support.
• Experience with password resets, account management, and user access support.
• Familiarity with ticketing systems and incident documentation.
• Experience supporting end users remotely.
• Ability to work independently in a fast-paced environment with minimal supervision.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.

Nice To Haves

• Experience supporting enterprise-level environments.
• Experience troubleshooting network-connected printers and peripheral devices.
• Experience providing remote access support.
• Healthcare industry experience is a plus.

Responsibilities

• Serve as the first point of contact for end-user technical support requests.
• Provide timely support for hardware, software, account access, and office technology issues.
• Troubleshoot and resolve common user issues, including password resets and system access requests.
• Document incidents, service requests, and resolutions accurately within the ticket management system.
• Escalate complex issues to appropriate support teams when necessary.
• Deliver support via phone, email, remote access tools, and other communication methods.
• Assist users with office productivity applications, printers, and other workplace technologies.
• Follow established support procedures and service standards to ensure a positive customer experience.
• Strive for first-contact resolution whenever possible.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed