Service Desk Technician

TEKsystems•Monroe, OH

1d•$23 - $27•Onsite

About The Position

One of the nation's largest concrete contractors is seeking an IT-Help Desk Tier 2/3. This will be a mix of phone support and deskside. They must have strong customer service skills and a strong hardware/software support background. This is a Contract to Hire position based out of Monroe, Ohio. The position is anticipated to close on Sep 30, 2026.

Requirements

A high school diploma/equivalent is required.
Minimum of (4) four years experience supporting technology users in Microsoft Windows/Active Directory and VPN environment.
Minimum of (2) two years experience managing an asset database.
Excellent interpersonal, telephone and communication skills required for effective training, documentation, and interfacing to all levels of the organization and vendors.
Proficient keyboarding skills, at least 50 WPM is a plus.
Ability to promote a positive TEAM attitude and a desire to help at all times by maintaining an approachable business posture and positive appearance and attitude towards end-users and co-workers.
Must possess great analytical skills to determine root causes and determine best course of action for effective resolutions.
Ability to prioritize multiple work items, work independently, and solve problems through advanced research and troubleshooting.
Must be able to travel to user sites by automobile or airplane to resolve issues, implement system solutions, conduct training classes, or perform maintenance on associated items.
Moderate Availability. This position carries a company-provided cell phone, which participates in a rotating on-call schedule for the after-hours end-user help line.

Nice To Haves

Bilingual Candidate with Spanish and English communication
An Associates degree or better in computer science is preferred.

Responsibilities

Participates as a team member in all aspects of Technical Systems (Help Desk) support.
Resolves all tiers of support issues.
Expedites aged or critical tickets by monitoring the support queues.
Advises the Tech Support Manager of any outages or services problems - immediately.
Builds and maintains enterprise-class client workstation images. Includes slip-streaming of software updates.
Manages end-user hardware & software inventory.
Initiates procurement requests to maintain inventory as needed for daily support items.
Creates and maintains Microsoft Active Directory user account templates and procedures.
Participates as project lead on technical systems projects and implementations.
Answers Tech Support calls using professional etiquette.
Configures PCs and laptops using deployment/imaging software and installs at multiple site locations.
Provides support for topics as diverse as system hardware, mobile communications, networking/VPN connectivity, and desktop/server applications.
Designs documentation, templates and procedures for technical support processes.
Follows-up on unresolved calls to inform users of status and action that is pending.
Consults with other members of the IT team on matters that are beyond his/her skill sets.