Service Desk Technician
About The Position
Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Technician joining our team to deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community, and federal civilian agencies as they modernize their information systems.
Requirements
- Desktop Computers
- Remote Support
- Troubleshooting
- Positive customer service attitude.
- Detailed technical problem-solving approach.
- Excellent interpersonal communications skills.
- Must be able to lift and move objects up to 50 pounds, with or without reasonable accommodation.
- Ability to move between work sites as required.
- AA/AS, 3+ years' experience or related experience
- Ability to obtain an Interim Secret Clearance within 3 months of hire
Nice To Haves
- Jira Service Management
- Microsoft Active Directory
- working with military organizations – preferably, Space Force.
- Secret Security Clearance preferred
- Information Assurance Level II Certification (Security+)
Responsibilities
- Provides technical support and troubleshooting for network, desktop, and/or systems hardware and software.
- Assists and resolves hardware and software technical problems on laptops, thin clients, and peripherals.
- Answers queries by email, telephone, and instant messaging.
- Identifies problems via monitoring of the Jira Service Management and DynaTrace portals.
- Fulfills requests and provides troubleshooting support to on-site personnel at Los Angeles Air Force Base and remote users across the US regarding network and system infrastructure, associated applications, and devices.
- Records all work accomplished using the Jira Service Management application.
- Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, problem analysis, and compilation of historical database records.
- Routes calls to product line, application, or system support specialists.
- Alerts management to recurring problems and patterns of problems.
- Maintains ownership of incidents from end-to-end.
Benefits
- 401K with company match.
- Comprehensive health and wellness packages.
- Internal mobility team dedicated to helping you own your career.
- Professional growth opportunities including paid education and certifications.
- Cutting-edge technology you can learn from.
- Rest and recharge with paid vacation and holidays.
- variety of medical plan options, some with Health Savings Accounts
- dental plan options
- a vision plan
- a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
- full flex work weeks where possible
- a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
