Service Desk Technician - Le Mars, IA

Well Enterprises • Le Mars, IA

9d • Onsite

About The Position

Responsible for supporting hardware and software on IT computer related devices for Wells Enterprises employees. Under general supervision, perform analysis and assists in a variety of service desk activities. Equipment supported includes, but is not limited to, PCs, tablets, mobile phones, plant vehicle and handheld equipment, and printers.

Requirements

• Associates Degree with an emphasis in computers or equivalent experience
• 2 or more years of computer repair, hardware and software troubleshooting experience
• Advanced knowledge of PC hardware, software applications, operating systems and network connectivity
• Effective communication/interpersonal skills, with a focus on rapport-building, listening and questioning skills
• Clear and thorough documentation skills
• Strong analytical skills and attention to detail
• Customer service oriented and proactive in resolving incidents while maximizing use of computing resources

Nice To Haves

• Certification by recognized industry leading firms is advised

Responsibilities

• Provide support to end users via multiple methods such as telephone, email, or in person for incident resolution
• Guide end users through troubleshooting procedures
• Develop troubleshooting documents for the service desk
• Provide technical assistance in setup, installation and configuration of hardware and software
• Resolve more complex incidents which require detailed systems and applications knowledge
• Performs upgrades to hardware and software
• Deploy new hardware and software in compliance with internal controls, policies and standards
• Resolve incidents escalated from level 1
• Recognize and escalate more difficult incidents to Level 3 or 4 support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree