Tier 2 Service Desk Technician

TEKsystems•Carrollton, TX

6d•$60,000 - $60,320•Onsite

About The Position

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing IT system performance, resolving IT equipment and software issues, and providing IT support to onsite staff and partner offices.

Requirements

CompTIA A+ and Net+ certifications or at least 5+ years of experience in IT performance analysis and end-user support in the health industry.
Ability to lift up to 75 lbs. and assist with equipment setup and relocation when necessary.
Proficiency in customer relationship management (CRM) and task management software.
Exceptional analytical and problem-solving skills.
Advanced collaboration, communication, and interpersonal skills.
Excellent organizational and time management skills.
MacOS experience or certification is highly preferred, particularly for supporting end users who rely on Apple products and services.
Networking fundamentals
Troubleshooting network connectivity
Troubleshooting ISP outages
Understanding of VPN
LAN/WAN connectivity
Help desk support
Troubleshooting
Customer service
Windows 11
Office 365
Must be open to working onsite 5 days a week from 6:30am-6:00pm. Working 8 hour shifts.
Candidates who are techies and enjoy dynamic and unstructured environments.
Strong troubleshooters who aren't reliant on knowledgebase to solve issues because they don't have one.

Nice To Haves

If someone has worked for an MSP supporting multiple customers this would be great

Responsibilities

Resolve incoming end-user IT-related issues for remote partner offices and onsite users.
Prioritize the resolution of IT concerns and escalate issues to relevant stakeholders.
Perform system installations, updates, and maintenance for practice management systems.
Collaborate with vendors to resolve remote partner office issues.
Document processes and maintain service desk records.
Actively participate in staff meetings to recommend optimizations for IT performance and prevent future problems.
Collaborate with internal departments to ensure IT needs are met.