Service Desk Technician (Intermediate-Level)
About The Position
Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Adelphi, MD. U.S. Citizen with an active DoW Top Secret Clearance. Non-remote (relocation incentive available). The Service Desk Technician (Intermediate-Level) will serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD. Join our dynamic team at a top-tier organization, where work-life balance and employee well-being take center stage. This exciting opportunity lets you contribute to cutting-edge projects while safeguarding our national security.
Requirements
- U.S. Citizen with an active DoW Top Secret Clearance.
- Five (5+) years of relevant experience working in an IT or Service Desk environment.
- IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
- Experience creating and modifying documentation for technical processes and procedures.
- Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of the start date.
Nice To Haves
- BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
- Proficiency with Microsoft Office products.
- Experience working in a Department of Defense (DoD) environment.
- A problem solver and troubleshooter who thrives in resolving complex problems.
- Strong self-starter requiring minimal supervision.
- Excellent communication skills (written and oral) and interpersonal skills.
- Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Responsibilities
- Provide Tier I and Tier II technical support for hardware and software.
- Recommend system modifications to enhance the usability of Information Systems and network resources.
- Route and escalate requests to Tier III and other teams for quick customer issue resolution.
- Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.
Benefits
- paid holidays
- paid time off
- medical
- dental
- vision
- company-paid long and short-term disability
- life insurance
- referral bonuses
- relocation incentive program
- certification reimbursement program
- retirement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
