Service Desk Technician Tier 3 / Systems Engineer (MSP)

Justice IT Consulting•Burleson, TX

3d•Onsite

About The Position

Justice IT Consulting is seeking a Systems Engineer / Tier 3 Service Desk Technician for their Burleson, TX location. This is a full-time, in-person role for individuals who are more than just "ticket closers" and want to be part of a team that delivers exceptional service, solves real technical challenges, and is valued for their contributions. The company is a premier IT and cybersecurity partner for small and mid-sized businesses in Texas, focusing on manufacturing, aerospace, and defense contractors. They believe technology should be accessible and supportive, empowering clients to grow confidently. Justice IT Consulting has received industry recognition, including being named to CRN's MSP 500 Security 100 list and nominated as a 2025 MSP Titans of the Industry finalist.

Requirements

Strong troubleshooting instincts and independence.
Clear communicator who can "speak Geek and Human."
Deep experience in Windows Server, M365/Entra ID, virtualization, and networking fundamentals.
Security-first mindset with comfort in client-facing engagements.
Experience with firewall platforms, VPNs, endpoint security, and MSP tooling.

Nice To Haves

CompTIA Network+ / Security+
Microsoft Azure/M365 certifications
CCNA
ITIL 4

Responsibilities

Be the final escalation point for solving the toughest technical challenges.
Lead infrastructure and cloud initiatives and drive improvements.
Mentor and elevate Tier 1 and Tier 2 support teams.
Partner directly with clients to design scalable, secure systems.
Make real technical decisions and communicate them clearly.
Troubleshoot advanced server, network, and cloud issues.
Take ownership of major incidents, from response to prevention.
Lead and implement projects such as server migrations, Microsoft 365 transformations, and firewall deployments.
Support modern infrastructure stacks including Windows Server, Entra ID, VMware/Hyper-V, and security platforms.
Use and improve MSP automation tooling (PSA/RMM) and develop scripts for efficiency.
Help elevate the technical maturity of the entire service team.