Service Desk Technician Level 1 - MSP

Valeo Networks•Rancho Cordova, CA

17h•$28 - $30•Hybrid

About The Position

Tech firm looking to hire a highly motivated, self-driven Service Desk and on-site technical individual. This position is expected to not just maintain but constantly improve and further your education in the industry. We are looking for someone who lives and breathes tech. You will be part of the technical support team taking care of customers, going on-site, resolving customer issues, installing servers, and firewalls, prioritizing support requests, and troubleshooting end-user tickets. Attention to detail is very important; documentation is a must. The team is responsible for ensuring customers are satisfied, tickets are prioritized, and server/networking issues are resolved and escalated if needed. Attitude is important as you will be dealing with our clients directly; we are also looking for a positive attitude and customer service skills.

Requirements

Perceived capacity to exude Personal Credibility and Professional Integrity
Positive attitude towards people and problems
Ability to self-start, work independently and achieve high standards to meet multiple deadlines
Explicitly proficient communicator, including writing, speaking, editing, proofreading and computer skills
Above-par working capacity, to work in small and large projects with great attention to detail.
Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
Adept in developing and maintaining strong relationships with management, staff, vendors and clients.
Exhibit a high degree of professionalism, balanced business judgment, tact and diplomacy.
Excellent problem-solving skills, in both mundane and highly sensitive, complex situations.
Client on-sites are required hence you must live near Gold River and or Sacramento.
Above Basic Comprehension of Network Setups and Configurations
Proficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)
Historically Clean Motor Vehicle Driving Record, and the ability to maintain a Clean Driving Record

Nice To Haves

A+, MCP, and MCSE, certifications are preferred but not mandatory.
Previous experience working with IT services a plus

Responsibilities

Provide helpdesk support and resolve problems to the client’s satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk using remote administration toolset
Monitor Service Desk for tickets assigned to the queue and process as assigned
Utilize and maintain the ticketing and CRM system (ConnectWise)
Document internal procedures
Follow SOPs for escalation procedures
Troubleshoot issues with Microsoft 365 and other cloud-based collaborative suites
Provide first level support for client software, operating system, network, and hardware issues
Meets required performance metrics and utilization targets