Service Desk Technician III (Full Time) - San Antonio

Prosperity Bank • San Antonio, TX

2d • Onsite

About The Position

The Service Desk provides level 1-1.5 technical support and acts as the interface between customers and the Prosperity Bank Technology Department. Technicians respond to employee inquiries to resolve technical issues and ensure that personnel can utilize systems and applications needed to complete their daily tasks. This is a fast-paced position that requires diligence, empathy, and teamwork. Candidates must be professional and communicate in a professional, courteous manner.

Requirements

• Bachelor’s degree in Computer Science, Information Systems or equivalent preferred.
• Network +, MCA and ITIL familiarity.
• Experience with BMC solutions and functionalities.
• 6-8 years of experience working in a technical environment.
• Experience working with the Microsoft 365 Suite and Active Directory.
• Experience working with Service Management Systems.
• Excellent communication skills, with experience indirect client support.
• Sense of urgency and ownership to support financial applications.
• Proficiency in interpersonal communication, presentation, problem solving and analytical skills.
• Proficiency using various Microsoft desktop products and Windows OS.
• Ability to manage multiple tasks and projects with diligence and accuracy.
• Ability to prioritize and act autonomously while working in a fast-paced environment.
• Ability to work well with others and collaborate with team members.
• Exceptional Organizational and Technical skills.
• Ability to follow directions and procedures.

Nice To Haves

• 5-7 years of experience in the Financial & Banking industry preferred.

Responsibilities

• Answer and complete application and systems technical support calls.
• Log, and update tickets throughout the day.
• Prioritize and resolve IT issues remotely via the ticket management system, email, or phone.
• Interpret user problems and identifies viable solutions.
• Communicate and collaborate with other IT teams throughout the day.
• Create and update knowledge base articles as needed.
• Complete technical duties as assigned in a timely and professional manner in accordance with the IT Department standards.
• Complete service driven activities with a focus on soft skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior