Service Desk Technician I

Switch•Cartersville, GA

1d•Onsite

About The Position

The IT Help Desk Technician I provides first-level technical support to Switch team members. This role focuses on resolving common hardware, software, and access issues, following established procedures, and escalating issues when needed. You will support day-to-day IT operations that keep the business running. This is an on-site role based in Las Vegas.

Requirements

Follows documented processes and asks for help when needed
Communicates clearly and professionally with internal customers
Takes ownership of assigned tasks and follows through
Works well as part of a support team
Pays attention to detail when documenting work and configuring systems
Provides consistent, reliable customer service
Basic experience supporting Windows desktop environments
Familiarity with Active Directory user and computer management
Experience using a help desk ticketing system
Ability to troubleshoot common PC hardware and software issues
CompTIA A+ certification required
Valid driver's license and reliable transportation for on-site work
0-2 years of experience in an IT support or help desk role

Nice To Haves

Additional certifications such as Network+, Security+, ITIL, or Microsoft are a plus

Responsibilities

Provide first-level technical support by phone, ticketing system, and remote tools
Troubleshoot common Windows, email, hardware, and application issues
Monitor the help desk queue and resolve tickets based on priority and order received
Escalate issues that fall outside documented procedures or access levels
Set up and deploy workstations, peripherals, and standard software
Create, modify, and disable user accounts in Active Directory
Assist with employee onboarding and offboarding IT tasks
Document issues, resolutions, and internal procedures in the ticketing system