Service Desk Technician I

DAS Health•,

1d•Remote

About The Position

The Service Desk Technician I provides efficient and accurate remote technical support to end users as a frontline member of the MSP team. This role resolves common technology issues, documents service requests, and helps ensure client concerns are identified and addressed promptly to support reliable day-to-day operations and exceptional service.

Requirements

High school diploma or GED equivalent.
One to three years of experience in a Service Desk or IT support role.
Fundamental knowledge of networking concepts.
Strong problem-solving and troubleshooting skills.
Basic knowledge of Windows Server environments.
Excellent verbal and written communication skills.
Strong attention to detail, organization, note-taking, and the ability to capture technical information accurately.
Ability to manage multiple priorities and demonstrate effective time-management skills.
Ability to work proactively and collaboratively as part of a team.
Ability to learn new systems and processes quickly.

Nice To Haves

Ability to travel to client sites and work nights and weekends as needed.

Responsibilities

Respond to incoming Service Desk calls and emails.
Create service tickets and gather essential client information, including company and user details, issue descriptions, and the number of affected users.
Resolve basic account and access issues, including password resets, Microsoft 365 license changes, and local or domain user updates.
Troubleshoot operating system, Microsoft 365, network connectivity, mapped drive, and printer issues.
Install approved client-side software and configure email on mobile devices.
Add, update, and maintain client service information in runbooks as needed.
Perform other duties as assigned.