Service Desk Support- Onsite- Nashville, TN

INFO ORIGIN INC • Nashville, TN

6h • $27 - $32 • Onsite

About The Position

This is a 100% onsite role for candidates local to TN. The position involves providing IT support through a call center environment, troubleshooting various hardware and software issues, managing user accounts, supporting mobile devices, assisting with video conferencing, and utilizing remote support tools. Ticket management and hardware deployment are also key aspects of the role.

Requirements

• Strong customer service skills.
• Experience troubleshooting printers, print queues, applications, hardware, and network connectivity (VPN, Wi-Fi, LTE).
• Experience managing Active Directory accounts, including OU navigation, password resets, and account unlocks.
• Experience supporting iOS devices, including setup, deployment, account resets, and data backup/restore.
• Experience with video conferencing tools such as Cisco WebEx, MS Teams, and Cisco Presence.
• Experience providing remote support using MSRA, RDP, Teams, and WebEx.
• Experience managing ServiceNow tickets, assignments, and hardware deployments.

Nice To Haves

• IT call center experience preferred.

Responsibilities

• Handle up to 30 calls daily with strong customer service skills.
• Troubleshoot printers, print queues, applications, hardware, and network connectivity (VPN, Wi-Fi, LTE).
• Manage Active Directory accounts, including OU navigation, password resets, and account unlocks.
• Support iOS devices, including setup, deployment, account resets, and data backup/restore.
• Assist with video conferencing tools such as Cisco WebEx, MS Teams, and Cisco Presence.
• Provide remote support using MSRA, RDP, Teams, and WebEx.
• Manage ServiceNow tickets, assignments, and hardware deployments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed