Service Desk Support Specialist
MainSpring•Frederick, MD
•$50,000 - $55,000•Remote
About The Position
The Service Desk Support Specialist is responsible for responding to requests that are received to our management services department. This role requires strong communication skills and will be communicating with clients to keep them informed on the progress of their requests.
Requirements
- Minimum of 2 years experience in IT with excellent customer service background and strong interpersonal communications skills
- Hands-on experience with Windows Server Active Directory (ADUC)
- Configure and troubleshoot Windows 10, Windows 11 and Mac OS X
- Ability to troubleshoot Windows issues and basic network troubleshooting
- Experience administering Microsoft Office 365
- Basic knowledge of PowerShell
- Documentation management skills
- Ability to manage outside vendors to resolve client service requests
- Effective multi-tasking skills and ability to succeed in up-tempo work environments and meet deadlines
- Versality to adapt and research new ideas and methods, and demonstrated ability to analyze problems and make decisions
- Experience working within a managed service provider environment
Nice To Haves
- Experience working with ConnectWise Automate and ConnectWise Manage a plus
Responsibilities
- Working on staff onboarding and offboarding requests for our clients
- Create Network/Office365 accounts for new users and remotely set up their desktop profiles.
- Communicate with clients, keeping them informed on the progress of their service requests
Benefits
- Medical, Dental and Vision coverage for employee and family
- 401k + company matched contributions 4% match on 5% contribution
- Group Term Life and Accidental Death and Dismemberment coverage (company provided)
- Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided)
- Health Reimbursement Account (HRA) w/ medical coverage
- 7 Paid Holidays + 1 Floating Holiday
- Paid Time Off (PTO)
- Bonus plans
- Tuition Reimbursement Program
- Employee Assistance Program
- Employee Referral Program
- Dynamic Recognition and Rewards
- Work with Industry-Leading Talent
- Promotion and Advancement Tracks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
