Service Desk Support Analyst

INFO ORIGIN INC•Columbus, OH

6h•$20 - $24•Onsite

About The Position

Provides call center, maintenance, and documentation support to information system users and/or IT specialists. This includes tasks such as entering meta-data into repositories, performing loading validation, executing unit or system test scripts, providing maintenance support for application software, and developing, organizing, filing, and maintaining platform-specific documentation.

Requirements

Knowledge of Computers & electronics
Knowledge of Oral & written communication tools & techniques
Knowledge of Customer support & personal service
Knowledge of Telecommunications (e.g., Microwave, wireless, fiberoptic)
Knowledge of IT security principles & methods
Knowledge of Motorola MCC 7500 Radio Console
Knowledge of MARCS tower sites safety practices (e.g., HVAC, door alarms, etc)
Knowledge of Operating systems installation & configuration procedures
Knowledge of Network standards, protocols & procedures
Knowledge of Platform usage
Knowledge of Capabilities of network equipment including, routers, switches, bridges, & related hardware
Knowledge of Back-up & recovery techniques
Knowledge of Technical writing & documentation practices
Skill for Reading comprehension
Skill for Speaking
Skill for Service orientation
Skill for Installation
Skill for Troubleshooting
Skill for Critical thinking
Skill for Systems evaluation & operational / systems monitoring
Ability to transport items up to 50 lbs
Ability to operate help desk software (e.g., Service Now, Salesforce, & Remedy, Cisco Finesse, Jabber (for call center), IRIS, Powershell, Genesis, UEM, Grafana, MS Office 365 apps
Ability to carry out instructions in written, oral or picture form
Ability to understand manuals & verbal instructions technical in nature
Ability to stay abreast of current technologies in area of IT assigned
Ability to deal with problems involving several variables in familiar context