Service Desk Support Analyst

ITProFound Inc • Goodview, MN

10d • Onsite

About The Position

We do have a job opening for Service Desk Support Analyst for our direct client State of MN. The position details are given below:

Job Details:
Job Title: 3828 Service Desk Support Analyst
Client: State of MN
Duration: 12 months+ extension
Location: Minnesota, US
Type: Onsite

Requirements

• High school diploma/GED with four (4) years’ experience in Technical Support roles
• An Associates degree substitutes for 2 years of experience
• A Bachelor’s degree substitutes for 4 years of experience
• Knowledge of computer hardware, software, and mobile device components.
• Knowledge of Windows, macOS, and mobile operating systems, including configuration and troubleshooting.
• Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN.
• Knowledge of Active Directory, Group Policy, and endpoint security tools.
• Knowledge of ITIL best practices for incident and asset management.

Responsibilities

• Diagnosing and resolving complex hardware, software, and connectivity issues.
• Prioritizing and resolving service tickets efficiently.
• Communicating and collaborating with users, technical staff, and management.
• Analyzing and identifying trends or root causes of recurring technical issues.
• Identifying potential IT security-related situations.
• Delivering high-quality, customer-focused technical support.
• Managing multiple priorities and meeting deadlines in a dynamic environment.
• Adapting to evolving technologies and organizational needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level