Service Desk Support Administrator

PCL Construction•Carson, CA

22h•$82,000 - $105,000

About The Position

The future you want is within reach. Let’s build it together. At PCL Construction Enterprises, Inc., part of the PCL Family of Companies (PCL), we don’t just build projects—we build opportunities, careers and communities. We are 100% employee-owned, every employee has a stake in our success, and that shared commitment drives how we work, grow and lead in the construction industry. We’re a team of builders who care deeply about what we create and who we build it with. That includes you. We are not only investing in what’s next in construction, we are investing in what’s next for your career. As a Service Desk Support Administrator for PCL Construction Enterprises, Inc. in Long Beach, California, you’ll have the opportunity to collaborate with diverse teams, influence how work gets done, and help build an inclusive, high‑performing workplace through technology. Why Choose PCL? Choose a career with rewards that matter. PCL’s total rewards are designed to support your growth, well-being and future success—because when you succeed, we all do. Our offerings could include: Employee ownership opportunities that build long-term value Annual discretionary performance bonuses 401(k) with company match Industry-leading medical, dental and vision benefits Prescription drug coverage and telemedicine services Life, AD&D and disability insurance Paid parental leave and family care support HSA or FSA for healthcare, dependent care and transportation Mental health and wellness support, including Employee Assistance Programs Career growth pathways, leadership development and mentorship programs Access to world-class training through PCL’s College of Construction and professional development courses Ongoing opportunities to learn new skills, explore different roles and grow your career across sectors and regions Here's how a Service Desk Support Administrator for PCL Construction Enterprises, Inc. within US Head Office contributes to our team:Responsibilities Promote the adoption of technology solutions at district jobsites including deployment, ongoing support, and training. Passionate about being engaged in adoption of new processes and emerging technologies that enhance efficiencies. Actively seeks out issues, problems, and opportunities, and creates solutions. Work with operational project teams to identify innovations, challenges, issues and solutions. Build working relationships with project and district teams. Provides implementation support on corporate and regional initiatives. Jobsite setup and maintenance for various technologies and infrastructure, including remote support. Administers and monitors district office and construction sites server resources and technology solutions to ensure optimal operation and respond to issues. Plans, creates and delivers technical training and other knowledge resources. Resolve user-reported problems through timely logging of issues, resolution to problems, following the companies’ procedures and policies. Assists other team members with technical issues.

Requirements

High school diploma or equivalent required.
Bachelor’s or Associate’s degree in computer technology or a related discipline.
5 years of progressive experience in a related field.
Effective verbal and written communication skills, with the ability to communicate complex ideas and concepts clearly and concisely.
Intermediate problem-solving and troubleshooting skills.
Organizational and time management skills, with the ability to multitask and prioritize own work and delegate simple tasks.
Results-oriented and able to drive deadlines.
Ability to establish and maintain effective stakeholder relationships.
Intermediate understanding of networking standards.
Must be able to lift over 40 lbs. as part of regular job duties
Position involves up to 25% travel within the district/country.

Nice To Haves

Knowledge of change management methodologies an asset.

Responsibilities

Promote the adoption of technology solutions at district jobsites including deployment, ongoing support, and training.
Passionate about being engaged in adoption of new processes and emerging technologies that enhance efficiencies.
Actively seeks out issues, problems, and opportunities, and creates solutions.
Work with operational project teams to identify innovations, challenges, issues and solutions.
Build working relationships with project and district teams.
Provides implementation support on corporate and regional initiatives.
Jobsite setup and maintenance for various technologies and infrastructure, including remote support.
Administers and monitors district office and construction sites server resources and technology solutions to ensure optimal operation and respond to issues.
Plans, creates and delivers technical training and other knowledge resources.
Resolve user-reported problems through timely logging of issues, resolution to problems, following the companies’ procedures and policies.
Assists other team members with technical issues.

Benefits

Employee ownership opportunities that build long-term value
Annual discretionary performance bonuses
401(k) with company match
Industry-leading medical, dental and vision benefits
Prescription drug coverage and telemedicine services
Life, AD&D and disability insurance
Paid parental leave and family care support
HSA or FSA for healthcare, dependent care and transportation
Mental health and wellness support, including Employee Assistance Programs
Career growth pathways, leadership development and mentorship programs
Access to world-class training through PCL’s College of Construction and professional development courses
Ongoing opportunities to learn new skills, explore different roles and grow your career across sectors and regions