Service Desk Support Specialist

Elessent Clean Technologies • St. Louis, MO

21h

About The Position

Elessent Clean Technologies is a global leader in process technologies to drive sustainability and carbon neutrality in the metal, fertilizer, chemical, and oil refining industries with an unwavering commitment to customer support. We provide extensive global expertise across our portfolio of offerings in key applications – MECS® sulfuric acid production, STRATCO® alkylation, BELCO® wet scrubbing, and IsoTherming® hydroprocessing. Offering critical process equipment, products, technology, and services, we enable an array of industrial markets, including phosphate fertilizer, non-ferrous metals, oil refining, petrochemicals, and chemicals, to minimize their environmental impact and optimize productivity. We are dedicated to helping our customers produce high-quality products used in everyday life in the safest, most environmentally sound way possible, with a vision to make the world a better place by creating clean alternatives to traditional industrial processes.
We are seeking motivated and tech-savvy Service Desk Support to assist our IT team with deploying new computers and handling basic service desk requests.

Requirements

• Currently pursuing or recently completed a degree in Information Technology, Computer Science, or a related field.
• Basic understanding of Windows operating systems and general troubleshooting techniques. Understanding of computer hardware and technical knowledge.
• Strong problem-solving skills and the ability to communicate technical concepts in a user-friendly manner.
• Ability to work independently and as part of a team in a fast-paced environment.

Nice To Haves

• Prior IT support or help desk experience is a plus, but not required.

Responsibilities

• Windows 11 Support: Desktop/laptop support in person and remotely.
• New Computer Rollouts: Deploy and configure new laptops/desktops, install required software, and ensure devices are properly set up for employees.
• Service Desk Support: Respond to basic IT service requests, including but not limited to:
• Troubleshooting printing issues (e.g., reconnecting to network printers, clearing print queues, checking printer drivers).
• Assisting with password resets and basic account access issues.
• Helping users with Wi-Fi and network connection problems.
• Fixing basic Outlook and email issues (e.g., unable to send/receive emails, configuring accounts).
• Resolving minor software installation errors and ensuring applications run smoothly.
• User Assistance & Documentation: Provide step-by-step guidance to users for common IT issues and contribute to internal knowledge base articles.
• General IT Support: Assist the IT team with additional tasks as needed, including asset tracking and hardware inventory management.

Benefits

• Hands-on experience in an enterprise IT environment.
• Exposure to Windows 11 deployment and IT infrastructure best practices.
• Practical knowledge of end-user support and troubleshooting.
• Opportunity to develop technical and communication skills in a professional setting.
• Positions are open to candidates authorized to work in the United States for any employer.
• Elessent Clean Technologies is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

What This Job Offers

• Career Level: Intern