Service Desk Administrator

SambaSafety•Denver, CO

23h•Onsite

About The Position

Hi, we’re SambaSafety and we offer the industry’s most comprehensive driver monitoring software. Our mission is promoting safer communities by reducing risk through data insights. Companies trust SambaSafety to keep their employees safe on the roads, price and reduce risk, help protect their brand, their bottom line, and our global community. We’ve built an inclusive, supportive, and exceptional culture where every employee is empowered in their role. Don’t take our word for it; we’ve been recognized as a Top Workplace by The Denver Post [https://sambasafety.com/blog/top-workplace-in-co-2020/], Albuquerque Journal, Sacramento Bee, and Built In Colorado [https://sambasafety.com/blog/sambasafety-named-top-company-to-work-for-in-colorado/]. And our employees rate SambaSafety as top-notch, with a rock solid Top Rating on Glassdoor [https://www.glassdoor.com/Reviews/SambaSafety-Reviews-EI_IE446025.0,11.htm?sort.sortType=RD&sort.ascending=false&filter.defaultEmploymentStatuses=true&filter.defaultLocation=true&filter.language=eng]. As a Service Desk Administrator, you will be a self-starter who consistently demonstrates initiative and drive, provides exceptional support, reviews/manages/resolves customer issues onsite and for remote workers across the US and internationally, relentlessly supports our Denver, Colorado site by working onsite daily with focus on internal collaboration, A/V Teams/Zoom confence rooms used for Executive meetings, Company All Hands meetings, networking, and printers. You will update IT processes with common corrections to issues, deploy/manages/automate end-user Windows and MAC systems, define and implement IT changes, simplify the environment to increase reliability and reduce support burden, work with and elevate the broader team. You will thrive in a fast-paced environment, able to prioritize critical tasks and projects, balancing Denver site support with global IT support for internal customers.

Requirements

Curiosity and possess a tenacity for learning
Experience maintaining and updating onsite hardware and software systems, including Teams/Zoom rooms for conferenceing, site networking, and printers
1-3 years of providing IT support in an enterprise environment with exceptional customer support
Experience in the setup, production, and management of local + remote Company All Hands meetings
Associate Degree in Computer Science or other related field/technical school or equivalent work experience
Experience managing Office 365, Active Directory and Azure Active Directory, Okta, Windows 11, macOS, and AWS workspaces
Thorough understanding of hardware, software, wired/wireless/internet networking, remote access and VPN, endpoint security, and peripherals in both Windows and MAC environments

Nice To Haves

Microsoft/Networking/Security/AWS Certifications desired with mobile device management platform experience preferred (Kandji/NinjaRMM/Intune)

Responsibilities

Support local Denver, Colorado site hardware and systems, audio and visual conferencing for Teams/Zoom meetings, software, and inventory activities in our corporate offices and in support of our remote workers
Accountability for ensuring that IT customer issues are attended to within agreed SLAs, following defined standards for response, with open-to-close ownership, updates, escalation, closure, and creating/updating knowledge base articles
Build, manage, and support end-user workstations, Windows and MAC, along with AWS workspaces
Troubleshoot, resolve, and update productivity software, security platforms, collaboration tools, and network connectivity related to end-user workstations
Deploy and refresh end-user workstations and peripherals to new hires and IT customers both local and remote
Leverage and optimize mobile device provisioning software for automation, security, patching, and updates
Create and manage end-user accounts, groups, security and distribution groups, corporate access, and application provisioning for customers