Service Desk Supervisor
Drexel University•Elkins Park, AR
•Onsite
About The Position
Drexel University Libraries, Elkins Park Campus Library, is seeking a highly self-motivated individual interested in gaining work experience in libraries to fill the position of service desk supervisor. This individual will be responsible for the supervision and operation of the Service Desk and overall functioning of the Library in the absence of professional staff.
Requirements
- Minimum of a HS Diploma or GED
- Minimum of 1-2 years
- Candidates must have strong customer service skills, be self-directed, and have acute attention to detail.
Nice To Haves
- Preferred to have academic library experience, experience with library automated systems, and supervisory experience.
Responsibilities
- Handling a variety of situations related to access, facilities and library services, often as the only staff on duty.
- Assisting library clients in locating materials, troubleshooting problems, and interpreting policies.
- Assisting Public Safety with access issues.
- Supervising student employees at the Service Desk.
- Performing general maintenance and troubleshooting equipment.
- Ensuring library statistics are recorded accurately.
- Other duties as assigned
Benefits
- Drexel’s Per Diem/Casual/Temporary Benefit Fact Sheet
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
