Service Desk Specialist
About The Position
Work Schedule: 100% FTE, day shift working Wednesday – Friday from 9a – 7:30p and Saturday from 7a – 5p. This is a remote position. To be eligible to work remotely, you must be in an approved remote work state for UW Health. We’ve included a link below to view the full list of approved remote work states. Approved Remote Work States Listing Be part of something remarkable Join the #1 hospital in Wisconsin! We are seeking a Service Desk Specialist to: Serve as the first point of contact for customers seeking technical assistance via phone, chat, or self-service channels Troubleshoot and resolve hardware, software, account access, and application-related issues Deliver exceptional customer service by communicating clearly, professionally, and empathetically Collaborate with IS teams to identify recurring issues and contribute to continuous service improvement
Requirements
- Associate's Degree in Healthcare, Information Technology, Business, or related field
- Two (2) years’ combination of relevant experience and education may be considered in lieu of degree
- Demonstrated success supporting MS Office applications in a corporate environment
- Demonstrated success working with a ticketing system for technical management support
- Demonstrated success with troubleshooting common IT issues related to personal computers, mobile devices, printers, phones, and online messaging platforms
- Demonstrated success in utilizing resources to assist in resolving IT issues
- Demonstrated success in mentoring peers
Nice To Haves
- Bachelor's Degree or Master’s Degree in Healthcare, Information Technology, Business, or related field strongly preferred
- Experience in a health care setting
- Help Desk Institute (HDI) Troubleshooting and Problem-Solving Boot Camp, ITIL Foundation certification
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance via phone, chat, or self-service channels
- Troubleshoot and resolve hardware, software, account access, and application-related issues
- Deliver exceptional customer service by communicating clearly, professionally, and empathetically
- Collaborate with IS teams to identify recurring issues and contribute to continuous service improvement
Benefits
- health and dental insurance
- paid time off
- retirement plans
- two-week paid parental leave
- adoption assistance
- Full time benefits for part time work (for positions 60% FTE and higher)
- Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance
- Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being
- Tuition benefits eligibility
- the opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
