Service Desk Specialist

Blum, Inc • Stanley, NC

1d • Onsite

About The Position

We are seeking a motivated and hard-working Service Desk Specialist to join our growing team at Blum USA. If you are interested in the challenge of working at a company that produces innovative products, then we would like to hear from you. We are a family owned business that offers a culturally diverse work environment, competitive benefits package and an opportunity to challenge your abilities. This is a great opportunity to link your career with an established international company.

Requirements

• Minimum of 2 years of experience in a technical support / service desk environment supporting networked and remote computer systems in an international company or a subsidiary of an international company.
• Responsible for the installation, configuration, & maintenance of various computer systems, printers, applications & network equipment.
• Provide technical support & problem resolution for end users.
• Keep current with development of new system features & technology.
• Works an office schedule & is expected to work outside of normal working hours to prevent network service interruption.
• Perform other duties as assigned, including manual labor, such as staging materials, packing, inventory & delivery.
• Microsoft Windows Servers & Workstations, Microsoft Office Products & Outlook.
• Principles & processes for providing customer & personal services (including assessment of customer needs & customer satisfaction).
• Network & wireless device configuration.

Nice To Haves

• 2-year degree in Computer Science or related field preferred.
• Equivalent technical training & experience in a technical support/service desk environment supporting networked & remote computer systems, Microsoft Windows Servers & Workstations & Microsoft Office Products can be substituted.
• Preference will be given to local applicants.

Responsibilities

• Install, configure and maintain various computer systems, printers, applications, and network equipment.
• Provide technical support and problem resolution for end users.
• Keep current with development of new system features and technology.
• Works an office schedule and is expected to work outside of normal working hours to prevent network service interruption.
• Perform other duties as assigned, including manual labor, such as staging materials, packing, inventory and delivery.

Benefits

• Salaried position with paid overtime
• Possible bonus opportunities
• Health (Medical and Dental)
• 401(k) with employee matching
• Flexible spending account to cover eligible out of pocket health, dental and vision expenses
• Three weeks vacation starting your second year on the job
• Term life insurance equal to annual salary at no cost to employee

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED