Service Desk Representative

TEKsystems

13d•Onsite

About The Position

Provide initial employee technical support for inquiries received via phone, email, messaging applications, and walk‑up requests. This temporary contract role requires active mobility to assess problems and resolve basic support issues directly at the user’s workstation. The Service Desk Rep I will troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, printers, and scanners, and log all activities in the ticketing system. Due to the factory environment, issues that cannot be resolved quickly must be escalated immediately to avoid or minimize production downtime. The role includes desk‑side support across multiple sites, asset management, imaging, and physical hardware replacement. The position requires lifting and transporting IT equipment (30–40 lbs), walking between buildings, and working independently with minimal supervision. Shift coverage includes 3rd shift (10:00 PM – 6:30 AM), Sunday night startup walkthroughs, monthly contingency production coverage, and an initial training period on first shift.

Requirements

Troubleshooting
Service desk
Ticketing system
Printer support
Network connectivity
Active mobility to assess problems and resolve basic support issues directly at the user’s workstation
Ability to lift and transport IT equipment (30–40 lbs)
Ability to walk between buildings
Ability to work independently with minimal supervision

Nice To Haves

Exposure to asset management, imaging, MDM, and production‑critical systems
Opportunity to work independently and build real‑world troubleshooting skills

Responsibilities

Provide initial employee technical support for inquiries received via phone, email, messaging applications, and walk‑up requests.
Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, printers, and scanners.
Log all activities in the ticketing system.
Escalate issues that cannot be resolved quickly to avoid or minimize production downtime.
Provide desk‑side support across multiple sites.
Perform asset management, imaging, and physical hardware replacement.
Lift and transport IT equipment (30–40 lbs).
Walk between buildings.
Work independently with minimal supervision.