Service Desk Personnel - Onsite Nasville TN

Novalink Solutions LLC•Nashville, TN

1d•Onsite

About The Position

This role involves providing IT support and managing various technical aspects within an organization. The Service Desk Personnel will handle a range of tasks including troubleshooting hardware and software issues, managing user accounts, supporting mobile devices, and assisting with video conferencing and network problems. The position requires the ability to lift at least 50 pounds and manage a significant call volume.

Requirements

Ability to lift at least 50 pounds.
People/Customer Service skills required.
Active Directory Management skills.
iOS Management, Support, and Deployment skills.
Video Conferencing support skills (Cisco WebEx, MS Teams, Cisco Presence).
Network troubleshooting skills (Internal vs external, VPN, LTE, Wifi).
Application Troubleshooting skills (Account permission, Compatibility settings, Browser vs installed).
Remote support skills (MSRA, RDP, TEAMs, Webex).
Hardware Deployment experience.
ServiceNow experience (Ticket management, Ticket assignment).

Nice To Haves

IT Call Center Experience preferred.

Responsibilities

Handle call volume of up to 30 calls per day.
Perform Printer Administration and Troubleshooting, including Server Print Queue and local Queues.
Manage Active Directory, including navigating different OUs, looking up attributes, resetting passwords, and unlocking accounts.
Provide iOS Management, Support, and Deployment, including setting up new phones/iPads, resetting iTunes accounts, resetting network settings, and backing up/restoring device data.
Support Video Conferencing solutions such as Cisco WebEx, MS Teams, and Cisco Presence.
Perform Network troubleshooting for internal vs external issues, VPN, LTE, and Wifi.
Troubleshoot applications, including account permissions, compatibility settings, and browser vs installed issues.
Provide remote support using MSRA, RDP, Teams, and Webex.
Manage Hardware Deployment.
Utilize ServiceNow for ticket management and assignment.