Service Desk Personnel
About The Position
We have a Contract role for Service Desk Personnel for our client at Nashville, Tennessee. This position requires IT Call Center experience and the ability to handle a call volume of up to 30 calls per day. Key responsibilities include Printer Administration and Troubleshooting, Server Print Queue and local Queue management, Active Directory Management (navigating OUs, looking up attributes, resetting passwords, unlocking accounts), iOS Management, Support, and Deployment (setting up new phones/Ipads, resetting iTunes accounts, resetting network settings, backup/restore device data), Video Conferencing support (Cisco Web Ex, MS Teams, Cisco Presence), Network troubleshooting (internal vs external Wi-Fi), Application Troubleshooting (account permissions, compatibility settings, browser vs installed), Remote support, Hardware Deployment, and ServiceNow Ticket management (ticket assignment).
Requirements
- IT Call Center Experience preferred.
- Able to handle call volume of up to 30 calls per day.
- People/Customer Service skills required.
- Printer Administration and Troubleshooting.
- Server Print Queue, and local Queues.
- Active Directory Management.
- Able to navigate Different OUs.
- Able to look up attributes.
- Able to reset password and unlock accounts.
- iOS Management, Support, and Deployment.
- Setting up new phones/Ipads.
- Resetting iTunes accounts.
- Resetting network settings.
- Backup/Restore device data.
- Video Conferencing support (Cisco Web Ex, MS Teams, Cisco Presence video solutions).
- Network troubleshooting (Internal vs external Wi-Fi).
- Application Troubleshooting (Account permission, Compatibility settings, Browser vs installed).
- Remote support.
- Hardware Deployment.
- ServiceNow Ticket management (Ticket assignment).
Responsibilities
- Handle call volume of up to 30 calls per day.
- Printer Administration and Troubleshooting.
- Server Print Queue, and local Queues management.
- Active Directory Management (navigate Different OUs, look up attributes, reset password and unlock accounts).
- iOS Management, Support, and Deployment (Setting up new phones/Ipads, Resetting iTunes accounts, Resetting network settings, Backup/Restore device data).
- Video Conferencing support (Cisco Web Ex, MS Teams, Cisco Presence video solutions).
- Network troubleshooting (Internal vs external Wi-Fi).
- Application Troubleshooting (Account permission, Compatibility settings, Browser vs installed).
- Remote support.
- Hardware Deployment.
- ServiceNow Ticket management (Ticket assignment).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
