Service Desk Level II
FS Builder Resources•Pflugerville, TX
•Onsite
About The Position
The primary responsibility of this role is to provide technical support, troubleshooting, diagnosis and repair of hardware, software, and other IT related issues. The IT Helpdesk will collaborate with the IS and Systems Administration departments to ensure resolutions are found to a multitude of challenges faced day to day.
Requirements
- Excellent interpersonal customer service skills are a must
- Excellent verbal and written skills, the ability to communicate clearly and professionally
- Strong organizational/analytical skills and attention to detail
- Excellent hardware skills with an understanding of PCs and competency to resolve issues in a timely manner.
- Valid driver’s license required (some travel with personal vehicle will be required to sister divisions throughout the Houston area)
- Minimum of five years previous Helpdesk experience required.
Responsibilities
- Provide helpdesk support and resolve challenges faced throughout the Company
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Document internal procedures
- Assist with onboarding and workstation set up of new users
- Report issues to the IS, Systems Admin, Network, or Security team for escalation when necessary
- Perform timely workstation hardware and software upgrades as required
- Assist department in any special projects
Benefits
- Medical, Dental and vision coverage
- 401K
- Paid Holidays
- Vacation and Personal Time
- Employee Appreciation Events
- On-Site Gym Facility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
