Service Desk Lead

Hudson Automotive Group•Charleston, SC

6d•Onsite

About The Position

Hudson Automotive Group is looking for an accomplished and talented Service Desk Lead to join our growing IT team. The Service Desk Lead provides top-tier support to internal and external IT clients and systems. Responsibilities include managing Hudson’s IT Service Management platform, including Incident, Problem, and Change Management, as well as maintaining the service catalog. This role monitors incoming and active incidents and requests, engages in high-severity incidents, and provides timely updates to company leadership. The Service Desk Lead also uses AI and other tools to improve service delivery, streamline workflows, and enhance the client support experience. Hudson Automotive, a 3rd generation family-owned group is one of the fastest growing auto dealer groups and management companies in the Southeast U.S. If you are an experienced IT Service Desk Analyst with a track record of success, it’s time to shift your career into gear with Hudson Automotive!

Requirements

Previous supervisory experience
Outstanding analytical and problem-solving abilities
Advanced interpersonal, communication and teamwork abilities
Excellent time-management and organizational skills
An associate or bachelor's degree in computer science, information systems or a related field
Familiarity with a Service Desk management platform such as Service Now or Solarwinds Service Management
Comprehensive and up-to-date understanding of computer hardware and software
Familiarity with IT Service Management frameworks such as ITIL

Responsibilities

Managing Hudson’s IT Service Management platform, including Incident, Problem, and Change Management
Maintaining the service catalog
Monitoring incoming and active incidents and requests
Engaging in high-severity incidents
Providing timely updates to company leadership
Using AI and other tools to improve service delivery, streamline workflows, and enhance the client support experience