Service Desk Lead
Govcio LLC•UNAVAILABLE, UNAVAILABLE
•Remote
About The Position
GovCIO is currently hiring for a Service Desk Lead / ITSM Process Lead to join our Development Finance Corporation team supporting the Service Management business unit. This position will be located within the United States and will be a fully remote opportunity.
Requirements
- Bachelor's with 8+ years of Service Desk lead experience (or commensurate experience)
- Ability to maintain a Public Trust clearance
Responsibilities
- Owns the ITIL 4 process suite in ServiceNow across incident, problem, change, request, and knowledge
- Chairs internal ITSM governance reviews and the Major Incident Bridge for P1 events affecting multiple towers
- Drives the 95% CMDB accuracy and 95% knowledge accuracy KPIs and the 95% ticket documentation quality target
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What This Job Offers
Job Type
Full-time
Career Level
Senior
