Service Desk I

SelectQuote, Inc.•Overland Park, KS

7d•Hybrid

About The Position

The Service Desk I position is a highly service-oriented technical support role that is responsible for hardware and software troubleshooting and support for internal SelectQuote associates both in the office and remotely. This position will require an “on the job” supervised training period where the individual learns our internal telecom systems common network and hardware troubleshooting issues.

Requirements

Minimum of 6 months experience working with Microsoft operating systems required
Minimum of 6 months of experience working with Google apps required
Minimum of 6 months experience with troubleshooting hardware and software required
Critical thinking
Strong attention to detail
Ability to quickly adapt to new circumstances as they arise
Ability to gain knowledge and understanding of internal software
Works well under pressure
Excellent oral and written communication skills
Strong interpersonal skills

Responsibilities

Solves computer-related problems
Troubleshoots hardware and software issues for in-facility and remote associates
Resolves service desk tickets and updates work logs in the ticketing system
Inventory management and updates
Understands and troubleshoot custom CRMs and VOIP environment
Assists in monitoring networked computer equipment
Supports associate onboarding and equipment setup

Benefits

Competitive Medical, Dental, and Vision Insurance
HSA/FSA
Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
Voluntary Life Insurance for Self, Spouse and Dependent
Company-paid Basic Life Insurance and Long Term Disability
Retirement plan and Employer match contribution with Profit Share
Tuition Reimbursement program
Company perks and Discount program
Engaging Wellness and Financial Education Resources
Employee Assistance Program
Incentive Plans