Service Desk I

SelectQuote, Inc. • Overland Park, KS

7d

About The Position

The Service Desk I position is a highly service-oriented technical support role responsible for hardware and software troubleshooting and support for internal SelectQuote associates, both in the office and remotely. The role includes a supervised on-the-job training period covering internal telecom systems and common network and hardware troubleshooting issues. This position has no direct supervisory responsibilities.

Work is performed indoors, with potential exposure to safety and health hazards related to office work. The role may periodically involve travel to other office and operational sites. The noise level is usually moderate, and the work requires prolonged periods of sitting at a desk and working on a computer.

Requirements

• At least 6 months of experience working with Microsoft operating systems.
• At least 6 months of experience working with Google apps.
• At least 6 months of experience troubleshooting hardware and software.
• Critical thinking.
• Strong attention to detail.
• Ability to quickly adapt to new circumstances.
• Ability to gain knowledge and understanding of internal software.
• Ability to work well under pressure.
• Excellent oral and written communication skills.
• Strong interpersonal skills.

Responsibilities

• Solve computer-related problems.
• Troubleshoot hardware and software issues for in-facility and remote associates.
• Resolve service desk tickets and update work logs in the ticketing system.
• Manage inventory and update inventory records.
• Understand and troubleshoot custom CRMs and the VOIP environment.
• Assist in monitoring networked computer equipment.
• Support associate onboarding and equipment setup.

Benefits

• Competitive medical, dental, and vision insurance.
• HSA/FSA.
• Voluntary hospital indemnity, critical illness, accident insurance, and short-term disability insurance.
• Voluntary life insurance for the employee, spouse, and dependents.
• Company-paid basic life insurance and long-term disability.
• Retirement plan with employer match contribution and profit share.
• Tuition reimbursement program.
• Company perks and discount program.
• Wellness and financial education resources.
• Employee Assistance Program.
• Incentive plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed