Service Desk Engineer

GFI Digital • Columbia, MO

1d

About The Position

The Service Desk Engineer delivers customer service by implementing, maintaining, troubleshooting, and optimizing workstation and server hardware and software, network equipment, and connectivity. The role calls for strong customer service, excellent verbal and written communication, and a proactive approach to client support. This is a full-time position with in-office and hybrid schedules available.

Requirements

• 3–4 years of hands-on IT support experience in a similar role, including deploying and troubleshooting Windows workstations and applications and supporting and maintaining Windows Server environments.
• Working knowledge of Windows Servers and networking hardware protocols.
• Strong documentation skills, including producing accurate documentation related to client environments and issue resolution.
• Ability to prioritize and execute tasks effectively in a high-pressure environment.
• Keen attention to detail.
• Ability to absorb and retain information quickly.
• Highly self-motivated.
• Proven analytical and problem-solving abilities.
• Solutions-focused approach.
• Ability to multitask and organize and prioritize deadlines.
• Professional appearance and demeanor.
• Precise attention to detail and a high level of organization.
• Excellent communication and interpersonal skills.
• Ability to meet deadlines and follow clear instructions.

Nice To Haves

• College diploma or degree in Computer Science.
• Experience working with third-party vendors.
• Certifications such as Microsoft, CompTIA, or Cisco.

Responsibilities

• Participate in white-glove calls, especially during high-urgency or sensitive technical escalations, providing calm, expert communication and resolution.
• Deploy technical solutions to resolve recurring issues, improve system performance, or implement new client services.
• Analyze ticket data and client feedback for trends, identify opportunities for technical improvement, and proactively address potential issues.
• Troubleshoot network equipment, including switches, firewalls, and wireless access points.
• Remediate compromised accounts using anti-virus and malware software.
• Support email systems such as O365 and GSuite using spam-filtering tools, including Graphus, Inky, Mimecast, and Defender.
• Administer and maintain end-user accounts, permissions, and access rights, including password resets and new user or workstation setups.
• Set up, install, and troubleshoot products including Microsoft Office Suite and other Windows applications.
• Provide third-party vendor management assistance.
• Ensure Service Level Agreements are met for all customers.

Benefits

• 401(k) with company match.
• Referral bonus program.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Life insurance coverage.
• Employee Assistance Program (EAP) for confidential counseling and support services.
• Paid Time Off starting on the hire date.
• Sick Time Off.
• Employee Discount Program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed