Service Desk Coordinator - SA

Uprite Services•San Antonio, TX

12d•Onsite

About The Position

Uprite is looking for a client-focused, highly organized Dispatcher to support our Service Team in San Antonio. This non-technical role is ideal for someone who excels in communication, scheduling, and customer care. As the first point of contact for our clients, you’ll ensure that service requests are accurately logged, prioritized, and routed to the right technical teams—keeping operations running smoothly without needing to perform any technical troubleshooting yourself. If you're someone who loves organizing details, enjoys helping people, and thrives in a fast-paced office setting, this role is for you.

Requirements

2+ years of experience in a dispatcher, scheduler, receptionist, or similar coordinator role
Excellent communication and customer service skills
Ability to stay organized, multitask, and manage priorities in a fast-paced environment
Strong attention to detail and consistent follow-through
Proficiency with Microsoft Office tools
A proactive, team-oriented attitude and willingness to learn
Valid driver’s license and ability to work onsite full-time in San Antonio

Nice To Haves

experience in IT or field service industries is a plus, but not required
experience with ticketing or CRM systems is helpful
ConnectWise experience is a plus

Responsibilities

Serve as the welcoming voice of Uprite, responding to incoming client requests via phone, email, and our client portal
Accurately log and route service tickets through our dispatch system (ConnectWise)
Coordinate technician schedules and ensure timely follow-ups with clients
Keep clients informed on service status and scheduling updates
Support basic administrative tasks including inventory tracking and procurement assistance
Collaborate with internal teams to ensure service levels and client expectations are met