Service Desk Coordinator

Paul Mitchell Schools • Pasadena, CA

9d • Onsite

About The Position

Paul Mitchell The School Pasadena is seeking a full-time Service Desk Coordinator in Pasadena, CA to be the welcoming face and steady guide of our service experience. This role is ideal for a professional who thrives at the center of the action, enjoys the beauty industry, likes mentoring others, and takes pride in creating unforgettable guest experiences. In this role, you'll greet guests with warmth, manage service flow, support Future Professionals, answer phones, handle transactions, oversee inventory, and ensure every interaction feels seamless and elevated. Each day, you'll balance organization with connection, turning a busy service floor into a memorable, well-run experience that reflects the standards of Paul Mitchell The School.

Requirements

• Experience in guest service
• Excellent organization, coaching, and communication skills
• Previous cash management and drawer balancing experience
• Inventory control and product management experience
• Experience handling phone systems
• Skills in supervision, teamwork, documentation, and ROI
• Solid work history with verifiable references
• Honesty, professionalism, and passion for the beauty industry
• Basic computer software proficiency

Responsibilities

• Greet guests with warmth
• Manage service flow
• Support Future Professionals
• Answer phones
• Handle transactions
• Oversee inventory
• Ensure every interaction feels seamless and elevated
• Balance organization with connection
• Turn a busy service floor into a memorable, well-run experience

Benefits

• Health, dental, and vision
• Paid sick and vacation time
• Discounted professional products and services
• Holiday bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed