SERVICE DESK ASSOCIATE - CHARLESTOWNE MALL
Von Maur•St. Charles, IL
•Onsite
About The Position
As a Service Desk Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.
Requirements
- Customer service skills
- Ability to handle multi-line telephone systems
- Experience with customer charge account services
- Cash handling and bank deposit preparation skills
- Ability to prepare, box, and wrap purchases for shipment
- Availability to work day, evening, and weekend shifts
Responsibilities
- Own the customer experience – greet people sincerely, be friendly and thank every customer
- Answer a multi-line telephone – assist customers or direct them to the appropriate area
- Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
- Prepare, box, and wrap customer purchases and online orders for shipment
- Calculate service desk and store cash work - prepare bank deposits
- Maintain a clean and organized department
- Be available to work day, evening, and weekend shifts
Benefits
- Competitive wages
- Generous merchandise discount
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Term life insurance
- Flexible spending account
- 401(k) retirement plan
- No extended holiday hours
- Promote from within philosophy
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
